JOB STATUS:  Non-Exempt

JOB SUMMARY: A Fill Plant Operator safely handles and fills compressed gas cylinder products to be delivered to customers in a timely manner. This position is based in Louisville, KY

Accountabilities:

• Filling all gas cylinders, high and low pressure, and liquid containers in accordance with safety procedures, quality.
• Accurately labeling, tagging, and preparing cylinders for shipment.
• Loading and unloading cylinders on and off company vehicle.
• Loading cylinders on and off pallets, ensuring they are secured
• Rolling cylinders to designated work area using appropriate safe work method.
• Examining returned cylinders for surface defects, dents, cracks, burns, etc.
• Cleaning, removing old labels and minor repairs/maintenance on cylinders.
• Understanding hazards of gasses, sizes and contents of cylinders by reading and interpreting cylinder labels and color-coding of tanks.
• Monitors and maintains sufficient stock to meet customer demand.
• Managing quality control fill records as required.
• Assisting in specialty gas lab as needed.
• Other duties as assigned.

Required Skills/Abilities:

• Strong verbal and written communication skills
• Strong work ethic
• Works well as a productive member of a team
• Excellent customer service skills
• Motivated and high energy.

Education & Experience:

• High school diploma or equivalent preferred
• Knowledge or experience in gas, welding and safety supply industry is a plus
• Will train without experience.

Physical Requirements:

• Working indoors and outdoors
• Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)
• Performing work during prolonged periods of standing (up to eight hours) is necessary

JOB SUMMARY:
The Counter Representative will be responsible for assisting customers with purchasing and ordering products focusing on gases and welding/industrial supplies. Duties will also include receiving incoming stock, and picking, packing, and shipping outgoing orders

Accountabilities:

• Assisting customers in store as well as by phone to purchase and order products.
• Performing customer service activities such as answering questions, resolving challenges, tracing order statuses or product shipments.
• Evaluating and recommending appropriate product, equipment, and/or programs to customers based on need.
• Promoting ‘add-on’ sales of gases and high margin hard goods accessories
• Keeping retail store stocked with merchandise, and maintains product pricing labels
• Handling cash and charge account transactions
• Processing cylinder returns, exchanges and purchases
• Unloading/loading gas cylinders to maintain stock on cylinder dock
• Loading trucks and trailers with outgoing product
• Maintains inventory storage locations, and product identification labels
• Maintains cleanliness and neatness of Retail Store and Counter, and the warehouse work areas
• Maintains customer records and files, including keying orders, accurate account setup information, and appropriate pricing discount information
• Works closely with and provides sales support to the Inside Sales team

Required Skills/Abilities:

• Excellent customer service skills
• Strong verbal and written communication skills

Education & Experience:

• High school diploma or equivalent required
• 1+ year(s) of Customer Service/Inside Sales/Counter Sales a plus
• Knowledge or experience in gas, welding and safety supply industry is a plus
• Will train without experience.

Physical Requirements:

• Must be able to move compressed gas and liquid cylinders; Lift 50-75 pounds frequently and maneuver 100+ pound cylinders (rolling, using a cart, etc.)
• Performing work during prolonged periods of standing (up to eight hours) is necessary